First of all, I would like to thank this shopper who choose to remain anonymous for giving us her feedback and her shopping experience.
I know that a lot of readers out there might think that I bash other shopping sites and put them down. But hey, if you don't like it, don't read it. There are readers out there that appreciates and wanted to share their shopping experience to caution other shoppers. I believe any online addict shoppers will like to know all information about a particular online site before buying.
This shopper messaged me on facebook telling me about her shopping experience with Curves Boutique. Her name is S for the purpose of this context. All her details are hidden for her own privacy.
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| S shopping experience with Curves Boutique |
Curves Boutique (CB) stated that there is a defect and asked S if she wants to change to another dress.
S is willing to accept the dress even though there is a defect but CB has already returned it to the factory.
Just a few questions running through:
(1) Payment was made on 31st May 2012 but she was only informed about the condition of the dress on 2nd June 2012.
Even if CB does not check all their stocks (assuming they did not), how would they know there is a defect? If they really do check, then why the 2 days delay in notifying the shopper about the defect?
(2) I believe when it comes to online shopping, its a first come first served basis and S is actually one of the earliest that made payment for the dress but was only informed about the defect 2 days later when she is actually expecting to receive the dress.
(3) It may just be S own theory that CB gave the dress to their own friends but considering S claimed that she has already paid for it and was one of the earliest to pay, it does not take a genius to be suspicious.
Well, let me know what you think and if anyone has ever experienced the same situation.
And just in case anyone thinks I am making this up (like I have nothing better to do), here is my reply to S asking her permission to post this and the following is her reply stating she would like to remain anonymous. We respect her wishes and couldn't thank her more for sharing her shopping experience.
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| My reply to S |
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| S prefers to stay anonymous |
Yes. almost the same thing happen to me. I messaged them and confirmed on the availability of two dresses. They asked me if i can make payment on the same day and I did paid within 10 minutes.
ReplyDeleteBut after I made payment, they told me the colour is not available and the other one is sold by their colleague.
Then they take their own sweet time to refund the money.
Very disappointed.
hey I have received the same treatment as well. I even have prove of their messages. do you have an email which I could email you my conversation with them to you so you could post it up online to warn others? They were very rude in replying my enquiries with an attitude. I had paid the minute they confirm with me, 3 days later they reply me , the dress is defective, so could not send out, i had ordered two dresses, and i said could i just cancel all orders seeing i dont see the point of just buying 1 dress. she asked me to choose other designs, i did gave her a list of choices, she replied me all sold out. so i told her since thats the case,just refund me in full. she was so rude, and said its not fair. WAS SO DISAPPOINTED with their rude behaviour, bad customer service. did not even apology to see that the dress was defective until i prompt her atleast an apology for such mistake. furthermore, i asked her why didnt she checked the stock b4 confirming with customer.she replied diff ppl handle diff task, (which means they cant work well in team/no better management).
ReplyDeleteThank you for both of your feedback! If you ladies dont mind, please forward the email or screen capture and send it to me at comparative.eye@gmail.com. I will blog about it and hope it alerts other shoppers!
ReplyDeleteThank you once again!