I bet the whole world is buzzing about this new online shopping site - Zalora.comIts popping up everywhere like mushrooms. Every website you visit, you will see the ad. Its forcing you to give attention to it.

Well, after a hefty read up, one would have never guessed that it is actually a German company

Rocket Internet GmbH was founded in 2007 and Zalando is their e-commerce retail companies found in Germany.

It was just last year in November that they launched ZALORA Singapore and its part of the ZALORA Asia which consists of ZALORA Malaysia, Hong Kong, Taiwan, Philipines, Vietnam and Indonesia.

It attracted loads of attention not just because they are everywhere but the job opportunities that they are able to offer to the people. 
Zalora Malaysia Website
And they go all out on their marketing by placing numerous ads and engaging bloggers to write about them. One of Malaysia's noted fashion blogger Cheesie was one of them. You can read about it on her blog at cheeserland. 
Wide selection to satisfy all your needs!
Not only do they target the female shoppers, you can get clothes for your boyfriend, brother, father, husband, guy friend etc as well. Clothes and shoes, what more can you ask for?

You can easily search them on facebook whereby each country has their own facebook page. Zalora Malaysia, Zalora Singapore and so on. Like their page and stay updated on their events and fashion sales. They also have a twitter account!
 Their website is of course impressive bearing in mind the financial standing they have. Here are some pros that will get you excited!

(1) Free delivery nationwide and its by GDEX. 

(2)They accept all kind of payments from paypal to credit cards.
(3)They provide Return policy as well as long as it is within 30 days. 

(4)They take phone orders and even 'cash on delivery' service if you want.

(5) Sign up for their newsletter and get a RM20 voucher!

I read a few blogs about their shopping experience and most of them are actually sponsored by them so of course its all the sugary honey stuffs. Luckily my hard work reading paid off when I came across a shopper that had a bad encounter with Zalora Malaysia. 

*OMG the shopper dropped a comment and its a SHE! Sorry for the mistake Widad!*

The shopper made payment for a pair of shoes and did not receive the goods. She was obviously unhappy and after a bad experience with Zalora customer service, she decided she doesn't want the shoes anymore and wanted a refund. 

Zalora replied her and provided an attachment proving the refund has been transferred into the shopper's account. To the shopper's horror, not only did they not refund, the attachment was actually the shopper's print screen transaction of the payment she made.

She posted screen capture of the emails and some facebook comments as well. Read it here if you are interested. However, the entry was blogged in Malay language.

So well, I am still browsing the website to see if there is anything that I want to buy. I hope this post is helpful as Zalora review was suggested by one of the readers. I will share my shopping experience with you all when I have one!

Anyone a Zalora shopper? Come share your experience!


  1. Yes, it was such a nightmare doing business with them.

    By the way, m a female. Hihihi

  2. HI Widad! Thanks for dropping a comment and sorry that I addressed you as 'He'. Will change it!

  3. Its okay and not a big deal. I was just sharing my predicament and hoping others would be extra cautious :)

  4. bad experience with them...i bought 2 shoes with cheaper price, then they called me after a few days, they told me that they put a wrong price and ask me top up another RM 400 for both of my shoes, otherwise they wont proceed my order...

    having promotion but ask me top up..hmm..

  5. I m from sg. The shoes I bought size was wrong as they stated wrongly in the stupid chart too. So I asked for a refund. They say the deliver man will come two week later. So I waited and he didn't turn up!

    So I called them , their line is always high volume which I think is bullshit. Even on a sat 9am . I been emailing them for the past two weeks. I m really angry. Will complain to sg case. Girls, please don't trust this shop. I have found out some of my friends encounter the same problem. They even receive then wrong product and no refund!,,,

  6. Having a less than pleasant experience with Zalora Malaysia. WTF.

  7. Thank you for sharing. i had a great experience with them so far and I won't mind recommend them to anyone.

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